are having trouble with the audio for your headset, the following information
can help you troubleshoot and resolve issues.
I cannot hear audio
• Make sure that the headset is connected to
• Test with another headset to make sure the headset is not defective.
• Desktop pc’s usually have front and back audio jacks try both.
• Test the mic by Right clicking on the speaker icon in your system tray
and select sounds, select the recording tab, speak into your
mic to see if you see the green audio bar levels go up and down, if you don’t
see any movement than the driver is corrupted and the sound driver will have to
• To do this, first you will need to remove the current or corrupt
driver by going to start, right click on computer, manage, Device manger,
Select sound, video and game controllers, right click on high definition audio
and uninstall. Reboot, visit Realtek’s website and select downloads and
choose High Definition Audio Codecs (Software). Once downloaded, the drivers
will install themselves automatically, but you will need to restart your
My mic is picking up background noise
• Right click on speaker icon in your
system tray located at the bottom right of your screen, select sounds,
select the communications tab, choose to either reduce the volume of
other sounds or completely mute them.
I hear an echo
• Locate the sound manager it in the control
panel, search for Realtek sound manager or IDT audio manager. Open the
program and checkmark echo noise cancelation.
• Try adjusting the mic sound levels located in the mic properties
I can hear
them, but they can’t hear me
you can hear a person, but they can’t hear you, this is considered ‘one-way
audio’. Please only use this step if you are NOT using a USB headset.
sound icon on the bottom right hand corner, just next to the time
it and select “Recording Devices”
the microphone with the green checkmark next to it.
the ‘General’ tab, under the heading that says “Controller Information”.
•Select the “Properties”
button, and click it.
bottom of the window hit the button that says “Change Settings”.
•At the top
of the next window, select the tab labelled “Driver”
uninstall the driver via the button at the bottom.
you check the box labelled “Delete the driver software for this device.” And press
uninstallation is complete it will ask to restart your computer, save all your
work and do so. Your problem should now be resolved.