The IT department uses this ticketing system to prioritize issues, and track time spent on issues, and as such, it is highly preferred to direct phone calls or emails. It is imperative that tickets contain:
- An extremely detailed summary of the issue
- screen shots of the issue happening (Instructions on how to add screen shots can be found HERE.).
- steps to reproduce the issue.
- how long the issue has been present for.
- and the branch you work for.